Elaine Regan - Financial advisers, investment, wealth management and pensions advice - Ginkgo Financial Ltd

Elaine Regan Customer Care

Your job in a nutshell
I’m your main point of contact. I answer your questions, liaise with (and chase) providers on your behalf and generally try to make the process go as smoothly as possible for you. 

Tell me about your first paid job?
I worked at the Greenwich Arts and Crafts market as a teenager. My uncle was a wood turner and I helped sell his wooden clocks and ornaments. It was a great job and I met so many interesting characters!

What led you to where you are now?
I worked at Midland Bank (now HSBC) for 31 years straight from school. You name the department - I’ve probably worked there! Following redundancy, I wanted to stay in finance but work somewhere smaller – less corporate. So jumped at the chance of joining Ginkgo.

What’s your retirement dream?
Like most people, I want to live in a nice house, knowing that my children are happy and secure.
My absolute dream is to be able to spend time just sitting with elderly people chatting to them. My dad spent time in a care home and I saw first-hand the difference having chatty people around can make to residents.  

What three words would your friends use to describe you?
I actually did ask a group of my friends! And the 4 words that popped up a lot were loyal, positive, supportive and kind. I couldn’t pick which one not to mention so can I have all four?

What advice would you give to your younger self?    
Definitely to have more confidence in your own ability and to give yourself more credit.
What’s the best thing about working at Ginkgo?
I love the family feel at Ginkgo. Everyone here really does care about the clients and the rest of the team. Everyone has been so welcoming and caring, I couldn’t ask for a more supportive team!